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Saladmaster

Saladmaster

saladmaster.com
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What is your customer experience with Saladmaster?

Saladmaster Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Saladmaster has 4.8 star rating based on 16 customer reviews. Consumers are mostly satisfied.

  • 100% of users would likely recommend Saladmaster to a friend or colleague.

  • Rating Distribution
  • Pros: Great quality, Love the cookware, So simple to cook.
    Cons: Cost of this purchased, Pricey, Too expensive and poor customer service.

View full overview ›

Media from reviews

Saladmaster is not fit for cooking and won't honour their lifetime warrantee
Saladmaster - Awful companySaladmaster - Want to share my amazing experienceSaladmaster - Want to share my amazing experience - Image 2Saladmaster - No problems, have owned for several yearsSaladmaster - Love the cookwareSaladmaster - Love the cookware - Image 2
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Top Saladmaster Reviews

Positive Review

"Too expensive and the price is not worth it"

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Too expensive and the price is not worth it. They are just after making money. I want a refund. They have good marketers marketing overpriced products. Mine...

Critical Review

"Cancelled order"

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We would like to return the item that we ordered, It was not fully disclosed to us the actual price of the cookwares that was offered to us. It is way beyond...

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products refund price pyramid scheme high heat items part tactics cookwares money
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Company responded
Aldona Hmj
map-marker Iron Station, North Carolina

Can’t get in touch with anyone to help

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They keep transferring me or they want me to send pots back the holes in the top of pot have come out I need to keep the steam in when cooking

View full review
1 comment
SaladmasterCorp
Response

Hello Aldona, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 6811 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Abrianna Dmy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

Saladmaster is not fit for cooking and won't honour their lifetime warrantee

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Saladmaster is not fit for cooking and won't honour their lifetime warrantee
Saladmaster is not fit for cooking and won't honour their lifetime warrantee - Image 2
Saladmaster is not fit for cooking and won't honour their lifetime warrantee - Image 3
Contains 1 confidential file for company representatives

Saladmaster is not fit for cooking and a Pyramid Scheme

Beware anyone contemplating buying Saladmaster rubbish, unless you want to spend over $5,000 on salad bowels that look like cooking pots!

I have a $5,074.00 Saladmaster cooking set that is unfit for the purpose of cooking, maybe that's why it is called "saladmaster", because they are not designed for cooking.

The pots have bent bases to varying degrees causing burning due I believe to their bimetallic design and because it is a pyramid scheme I can't get anyone with authority to replace them even though they claim a lifetime warranty. (see attached)

The frypan in particular is the worst affected and all I use it for is frying eggs, and with the warped base the oil or butter runs to the sides and the eggs burn and stick to the pan.

I have found once your "friend" has made the overpriced pyramid sale then no one wants to know you.

Over the last 12 months have gone through all the bottom tier sellers of the scheme, just getting fobbed off to another basic salesperson that are only interested in selling the inferior product - nobody at the bottom of the pyramid scheme has any authority other than to sell the salad-ware and advise ridiculous things like the bent bases do not affect the cooking ability, or the frypan cannot be used on high heat, even though I have only used it on level three since I am only cooking eggs.

Other pots and pans can be used on high heat, that is why we buy cooking pots so why cant saladmaster be used on high heat?

Unless it is only designed for salad as I now firmly believe.

Finally I got to someone of authority on 6/11/24, and their reply (attached) is that I can buy another frying pan for half price! They do not honour their much vaunted Lifetime warranty that is part of their selling spiel.

The product is overpriced garbage, and I have gone back to cooking with the stainless steel cookware that I was using before my "friend" talked me into this overpriced pyramid rubbish.

It would be nice if someone that collects the profits from this expensive pyramid scheme would take responsibility and replace their faulty product as promised prior to the sale.

Better still to change their failed bimetallic product with something that works, and then give everyone who have been conned into buying this non cookware, usable pots and pans.

View full review

User's recommendation: Don't take your "friends" advise - they are paid commissions and receive gifts by saladmaster as part of the pyramid scheme

2 comments
Guest
reply icon Replying to comment of Response

Saladmaster does not reply to emails and definitely does not fix the problems with their pots. Beware it is a pyramid scheme that is not interested in the purchasers of their rubbish pots and pans! Once your "friend" has sold you the expensive garbage no one wants to know you.

SaladmasterCorp
Response

Hello Abrianna, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 6811 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

View more comments (1)
Company responded
Anonymous
map-marker Vancouver, British Columbia

Dealer is not being transparent with Cancellation, Refund Policies

Had attended an online presentation on morning of May 4,2025 Canada time. The dealer is from Sharjah, UAE as referred by my cousin.

I do believe in the products and have sent a put a deposit of 5k Aed for a personal set. During the day, I initially made change to the order and eventually just cancelled as I am getting more value of my money if I order from here after research. Dealer responded they are not allowing cancellation and I cannot get my deposit as they will only allow for me to redeem for items for the same amount as my deposit. Absolutely ridiculous!

This is just the same as purchasing from them which I dont want. Never did they mention this during the presentation nor when my cousin transferred the deposit. I have not signed anything like order form. No item received.

Dealer also mentioned that they will only tell customers during the signing of the order form. I checked Saladmasters website and found out they have 3 day cancellation period and full refund. Why this dealer is keeping my deposit???

I called and emailed customer service which responded right away and I appreciate that. I demand for all the deposit amount back.

They have no right to hold my money.

I asked when can dispute department get back to me on this but they dont have any time frame given. I am anxious if this take long as I need it my money.

Additionally, this dealer should be transparent with their business, keep the best interest of their customers and not just their commissions. They dont mind their integrity nor how they represent the company.

View full review

User's recommendation: Beware of Dealers who are not Transparent about Cancellation Policy

1 comment
SaladmasterCorp
Response

Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Neal R Ptn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement parts

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I need a lid for a 9" sauce pan, the lid should be 8-1/2" in diameter. How can I purchase one?

Thanks

View full review
Pros:
  • Great products

Preferred solution: a lid for a saucepan

User's recommendation: Don't give up!!

1 comment
SaladmasterCorp
Response

Hello Neal, Thank you for reaching out. You can order replacement parts at www.ordersaladmasterparts.com.

If you need additional help then please reach out to our Customer Service Team members at 1-800-765-5795 ext 6811 or email us at here2help@saladmaster.com.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Anonymous
map-marker Edmonton, Alberta

Cancelled order

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We would like to return the item that we ordered, It was not fully disclosed to us the actual price of the cookwares that was offered to us. It is way beyond the amohnt that was discussed to us.

View full review
1 comment
SaladmasterCorp
Response

Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Talmadge Uyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Necesito remplazar

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Tengo saledmaster necesito hablar con un representante necesito agarraderas y cambiar unas ollas por favor contesta

View full review

User's recommendation: Si

1 comment
SaladmasterCorp
Response

Hola, puedes encontrar un representante de Saladmaster en el sitio web oficial - https://saladmaster.com/Locate-a-Dealership

Company responded
Anonymous
map-marker Leicester, Leicester

I am not happy faulty kettle( eletric) no reply for months

I wount be recomened the company (Saladmaster) to my friends l been disappointed to know that been given a faulty kettle which l was told its going to be mended which by law we should be getting a new kettle lam not happy a kettle that's been mended which l have used at my house and others may be using when l cannot see what they doing with it .

tell them you are not a good company.

View full review
1 comment
SaladmasterCorp
Response

Dear Customer, we are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 6811 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Tolulope A Uik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Too expensive and the price is not worth it

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Updated by user Oct 19, 2024

Company fixed the issue and I have been provided with apology. A representative reached out to me, me had some conversations. After that, another representative brought a replacement to me and supported me with its application

Original review Aug 30, 2024

Too expensive and the price is not worth it. They are just after making money.

I want a refund.

They have good marketers marketing overpriced products. Mine spoiled after 5 uses.

View full review
Cons:
  • Overrated
  • Its burn easily
  • Too expensive

Preferred solution: Full refund

User's recommendation: There are great quality cookwares at lesser prices

1 comment
SaladmasterCorp
Response

Hello Tolulope, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Anonymous
map-marker Allen, Texas

Title: Be Cautious with Saladmaster – My Experience

I recently had an unfortunate experience with Saladmaster. After making a purchase, I realized that I needed a refund just 14 days later.

However, the company informed me that their refund policy only allows for a 3-day window after the purchase. This was especially frustrating because I hadnt even received the products yet.

Moreover, I found that the products did not meet my expectations and did not work properly. The sales tactics used were extremely high-pressure and made me feel uncomfortable.

I want to warn others: please think twice before buying from Saladmaster. Based on my experience, I would advise against purchasing their products.

View full review
1 comment
SaladmasterCorp
Response

Dear Saladmaster Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Anonymous
map-marker Perth, Western Australia

SCAM MLM PYRAMIDING

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Dont be fooled by this Pyramiding Scam.

Here in Australia, this Cheryl Anyanahan scammed so many Filipinos forcing them to buy expensive useless cookwares! They will use guilt tactics and tap to your emotions to convince you to get a credit loan for this piece of crap items.

Worst is they will convice you yo sell and be part of their company. The more tou recruit the more you scam.

View full review
5 comments
Guest
reply icon Replying to comment of Guest-2523321

Sadly the pressure from your "friend" selling the pyramid scheme product does not allow you any time to do proper research on the overpriced junk.

SaladmasterCorp
Response

Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Guest
reply icon Replying to comment of Guest-2617074

Plus, once you have agreed to the credit option to pay over time or paid by credit card on the same night as the demo, there is no way you can back out and their much vaunted " Lifetime warrantee" is nonexistent. Anyone offered a "cooking demonstration" from saladmaster, I would strongly suggest going to an expensive restaurant instead - it will cost you much less!!

Guest

There are several websites that list and keep track of known mlms. Saladmaster is on those lists.

Guest

I agree with the writer that saladmaster is a scam pyramid marketing scheme that sells overpriced rubbish that is not fit for purpose. Unbelievably their purpose is simply cooking food, how could pots be not fit for cooking you may ask?

Their failed bimetallic design causes the pots to bend therefore any oil or butter used runs to the sides and leaves the middle to burn and food sticks to it. $20 pots from the department stores are much better value and they actually cook food. Please BEWARE anyone contemplating purchasing this rubbish.

Further BEWARE no one from saladmaster wants to know you when clearly they know their products are faulty and can only sell them via the MLM pyramid scheme and your "friend" getting a commission and gifts. Their "heretohelp" email does not get answered, it is simply another con for this deceitful company.

View more comments (4)
Company responded
Aiden W Vho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful company

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Saladmaster - Awful company

I bought these pots and pans for over 5k, the guy who sold us the pans blocked my number and won't send me my pan that was guaranteed in the contract. This whole company does nothing to help its customers who get screwed paying 5k for useless pans that ruin your food anyways because they stick so bad.

I wouldn't buy these if they were 5 bucks. Stay away from this awful company

View full review
Loss:
$5000

Preferred solution: To save others money

2 comments
SaladmasterCorp
Response

Hello Aiden, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Guest

My pots do exactly the same thing - everything burns The bimetallic pots bend thus causing the burning situation! They are a failed product that saladmaster won't address and definitely won't replace.

After selling the useless pots and pans the sales reps then tell you that the pots and pans cannot be used on high heat.

Clearly they should not be sold as "cookware" Being a pyramid scheme no body is interested in talking to you and their useless "here2help" email does not get answered! Do not buy saladmaster !!!!!

View more comments (1)
Company responded
Anonymous
map-marker Herriman, Utah

Repairs

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The lady on the phone was pleasant, spoke and understood English, and was so help full! I needed several handles replaced, and she found them without any difficulty

View full review
1 comment
SaladmasterCorp
Response

Dear Customer, We are so pleased to hear your positive experience from Saladmaster customer service! We are always excited to hear about our customer’s experiences!

We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable.

If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service

Company responded
Tunya Tru

The marketing strategy is scam

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They went in our home without informing us that they will do the cooking show. They have available product already and there is no way for you to back out.

They are washing the products even opening it by themselves. Obviously it is very inhumane marketing strategy. They will also pressure you to decide and even tell many lies. It is a big lesson for us.

I really just hope that your seller will play fair.

Just to earn money and to benefit, they will tell lies and do this filthy marketing strategy. Another scam networking in different manner.

View full review
Loss:
$6500
Pros:
  • Heavy products
Cons:
  • Overpriced
  • Marketing strategy in dubai

Preferred solution: since there is no way for us to back out and they even not reduce the price I hope you do some compensation to meet all the hassle and problems it cause to us

User's recommendation: Beware

2 comments
SaladmasterCorp
Response

Hello Tunya, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Guest

I agree completely, the company is a scam selling inferior useless products at hugely inflated prices through your friends via a pyramid scheme. No one takes responsibility!

The friend that sold me my sets of crockware was totally deceived by the company until they realized their own pots bent and therefore did not work and the company wants everyone to pay for new pots under any purported warrantee claims.

My friend decided the benefits from selling the crockware was not worth the lies they had to tell and the friends they were losing. They are no longer sellers of this rubbish.

View more comments (1)
Company responded
Anonymous
map-marker The Woodlands, Texas

Lifetime warranty complaint

Lifetime warranty complaint, when we purchased this at 20 years ago the sales rep told us you can return this set of cookware even at this house goes through a fire and I replace it. Now I often speculated that that was true and now I know for a fact it is not true the sales rep actually lied outright lied. I have a pan that got boil dry with some food products in it and its stained and I cannot get it clean, Any stain removing options?

View full review

User's recommendation: Sales reps are liars don’t believe what they say

1 comment
SaladmasterCorp
Response

Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 6811 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

Company responded
Anonymous
map-marker The Villages, Florida

This cookware is better than you could find anywhere in the World!!

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I got my cookware when my son was 8 months old...57 years ago, and still have it today, November 17, 2023...and still cooking with it today!

Some of the top knobs had broke over the years and some of the side handles , but, contacted Eric in Eustis, Florida, this afternoon, and in one hour, even, he was at my door and he brought me many of the parts that had broke over these many years, from the parts he had saved, for his many years with Saladmaster..I could not believe he could be here so fast!!

What I like about Saladmaster Cookware is that it is stainless steel and contains no hard chemicals that can endanger your health or the health of your children.

i am 75 years old and do not have cancer or Covid, or any diseases and neither does my son or daughter...

I believe it has to do with the stainless steel...and you need to learn how to clean it properly to remove the hard water stains, from your water supply, and any other stains...What you do is use the cleanser that is recommended and put some elbow grease into the cleaning...or, Comet Cleanser and an SOS Pad...

My health and the health of my children are important...The water supply around the country does leave white residue if you have the heat too high...Saladmaster is made to start with lower heat than the high heat you learned over the years...Stop and ReThink...

Train yourself to use this cookware for your health and that of your family...And, when you get to my age because you learned how to keep the nutrients in the foods you cooked, you can give yourself a pat on the back...

Happy Cooking! And, thanks for reading this..

T in Florida

.

View full review

User's recommendation: For Your Health and Your Kids...This cookware does not create diseases.

2 comments
SaladmasterCorp
Response

Dear Customer, We are so pleased to hear your positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!

We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable.

If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service

Guest

You must be a saladmaster pyramid seller

View more comments (1)
Company responded
Conrado P Vsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to exchange a 3qt. pot because it was warped when it gets heated up.

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Updated by user Oct 03, 2023

Nothing happened since my complaint. The area distributor is stuck with the idea of selling me the 3qt.

pan for $1100. with a 50% discount. I cannot imagine that I bought a premium product that is not covered with a lifetime replacement.

As I mentioned before I have bought also a Cutco set of knives and has a lifetime warranty and they do stand by the warranty. I am sorry to say that I will never advertise Saladmaster and even talk about my experience to all my friends and acquaintances.

Original review Sep 02, 2023
Went to a representative to have our 3 qt pot exchange but was notified that because we cooked above medium heat, it would cost us $1100. just for the exchange but will be given 50% off.

Still it will cost us $550. for 3 qt. pot.

It is just discouraging to hear that when you thought that buying a set for $5k, there will be no questions asked to exchange it. I would even discourage my friends and family to buying this product with the experience that we had.
View full review
Pros:
  • Discount on buying a set
Cons:
  • Cost thousands of dollars
  • No exchange for defective item

Preferred solution: Exchange defective item

User's recommendation: Don’t buy it, for that much money you can buy more than 7 sets of cookware.

2 comments
Guest

I have the same problem with my expensive pots and pans. saladmaster will not replace their faulty products and completely ignore your genuine complaint.

Once you have been suckered into buying the pyramid rubbish you find there is no guarantee and the pots and pans are not designed for cooking. Do not buy saladmaster.

SaladmasterCorp
Response

Hello Conrado, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.

Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.

Thank you for being the best part of our day! Saladmaster Customer Service

View more comments (1)

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