Saladmaster
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hate them
Hard to clean we have gas and the bottoms are all turning black and will not clean off
Food sticks inside and is a pain to clean
Lids have sharp edge on vent
Worst set of pans I have ever owned and the most expensive
Preferred solution: Full refund
Los Angeles, California
No lifetime replacement/ warranty
Tried to return a 3qt. pan/steamer because it was warped in the bottom but area distributor will not replace it but instead will cost me $1100.
to get one. Although she offered a 50% discount for it still its costing me $550. for a replacement. Had I known that the $5k set that I bought is not going to be covered by a new replacement I would not have bought it.
And I will never advertise your product any longer. Also I will talk about my bad experience with my family, friends and acquaintances.
Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8510 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, West Virginia
Cleaning stainless saladmaster
I have a vintage set of salaaatwr utility shears. The inside of the blades are rusted. How do I clean them?
Hello Debbie, We can see this is important to you and would love to improve your experience. Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 6807 or email us at here2help@saladmaster.com .
They are eager to help resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
Skillet replacement
I bought a saladmaster skillet in the UK; moved to the US and could not use my skillet because of the voltage. I asked them to replace my skillet but they refused. Its such an expensive product.
Preferred solution: Replacement
Hello Errolynn, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8510 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
Florence Township, New Jersey
Want to make a return. I was deceived into buying this product. Am not in need of it at the moment
My complain goes. I dont want this product and the reason is I cant afford it.
I dont have that kind of job to pay for this product. Secondly I was deceived into buying it and also signing into this sales. Pls let me return this product. It is intact.
Unopened. Pls contact whoever on my behalf and send me a Return slip
Dear Saladmaster Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com . They are eager to resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
Dissatisfaction and cheated by the salad master dealer
We purchased salad master Executive chef from Canada Royal Apron dealer in year 2021. We were billed $22,000.Dealers name is Abby Ajayi in Ottawa.Only Salad master set A and B were supplied up till today instead of A,B,C,D plus master set, making 5 boxes plus year 2021 gift sets of Smokeless broiler grill and pressure pot.
$100 deducted for 10 months and $475 is being deducted monthly from mr husbands account. He wasnt aware of the full contents,as they delivered in bits. The last delivery was on September, 2022. This is a breach of contract.Weve made several complaints to dealer and Maple Financial company that we dont want any pots supply again and they should stop over charging us for what we did not get.
Calculate the pots supplied so far for 2 years,stop over deductions.
Weve shown pictures of pots supplied, Abby just sent her staff this week to confirm and its been confirmed that so many cookwares werent supplied. Please intervene and help us..Mr ADEDIPE O.
- Good cookware
- Bad customer relationships with my dealers
Preferred solution: Over deductions from bank account for what the dealer didn’t supply since 2021. No more interested, as a lawyer, this is a breach of contract.
User's recommendation: Be careful in dealing with dealers.
We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com .
They are eager to resolve your issue quickly. Thank you for being the best part of our day!
Vancouver, British Columbia
Want to share my amazing experience
I purchased my favourite cookware the saladmaster cookware when pandemic strikes,it is for health purposes I think through healthy cooking me and my family needs it to boost our immune system and it helps as stay healthy,on top of it saving money and energy is a big for us. Overall saladmaster is kind of first and last cookware of every family .
User's recommendation: If you are looking for a healthy cookware, and a cookware that you can pass to your children and grand children.
Dear Saladmaster Customer, We are so pleased to hear your positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
Ewa Beach, Hawaii
Love the cookware
Ive been a Saladmaster owner since 2009 and I love it as I never buy any cookware since I bought my Saladmaster cookwares. It last long and my family loves the food I cook in it.
My kids can distinguish the difference of the food thats cooked in Saladmaster cookware vs non Saladmaster.
For those of you that havent got a Saladmaster cookware now is the time to get one you will not regret buying it. Its expensive but its worth it.
User's recommendation: Yes I do recommend more than 100%
Hello Pete, We are so pleased to hear your long-time use and positive experience of Saladmaster. We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
No problems, have owned for several years
Product is high quality and I have not had any problems. Cleaning can be sometimes tiresome when not kept up properly after each use.
Outside is harder to clean without scratching it. Pans cook really good and very evenly. Solid construction and vegetable shredder is awesome (just keep your fingers away).
Warning products are spendy. Healthy cooking is their primary purpose but we use them for everything.
- Prouduct itself is great
- So simple to cook
- Pricey
- You pretend to give cooking class but sell them salad master
Preferred solution: Free product
User's recommendation: Tired of buying pans every 5 years? These will last a lifetime.
Hello Kevin, We are so pleased to hear your positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
Manchester, Massachusetts
Pending my refund for 8 months
Pending to hear from salad master. Please respond to my email which I attached all necessary documents and email conversations
- Good quality
- Saladmaster scam
Dear Customer, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8127 or email us at here2help@saladmaster.com. They are eager to resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sterling, Virginia
Always support a good Product
No resolution required, Review was to quality for contest..
I particularly like the Saladmaster Food Processor which saves me so much effort and time in slicing veggies ( I have issues with my hands.) The quality of the cookware is without question top class, and the consistency of heat produced is something I can count on. Cleaning is a breeze plus the fact that being a waterless, oil-less medium, makes for a very healthy equipment. Being Diabetic, I am so thankful that I can create healthy meals.
Saladmaster cookware has far exceeded my expectations! Admittedly, it is on the pricey-side but I consider it an investment in health, plus a legacy for my daughter.Buy
- Superior quality and excellent flavor of cooked foods
- Great quality
- No oil
- On the pricey-side
User's recommendation: Buy it! Checks off all boxes for quality cookware
Hello Mila, We are so pleased to hear your positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
Pisa, Tuscany
Salad master is the best pot's I've had in my life I can never do without them since purchasing them I have been healed I feel healthier ect
I would like to buy the machine the water machine but find it a bit pricey, can I does it ever go down in price?
Medford, Oregon
Great customer service!
I had a warranty question and a special order..I some with Debbie in Wisconsin and she got my questions answered and called back when she promised! I am now even more sold on Saladmaster products s and service 
Dear Saladmaster Customer, We are so pleased to hear your positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walla Walla, Washington
Great cookware
I've owned my saladmaster for over 30 years. Yes it was expensive to buy at first, but over the years it's paid for it's self.
Other cookware you have to replace it every couple years or so, not Saladmaster. There's only one piece that I have that I would return if I could because I don't care for it at all.
I've only used it once and put it away. Great investment overall.
- Great product
- Good quality
- Very expensive
Preferred solution: I would only return on piece I've only used one time if I could.
Hello Vicki, We are so pleased to hear about your long-time use and positive experience of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust owned a new set
Im very satisfied with my purchase. I wasn't planning to buyvat first but after learning about the health benefits that we can get from the product, we are just thrilled to start cooking with saladmaster.
- Superior quality and excellent flavor of cooked foods
- Prouduct itself is great
- Ease of cooking
Dear Saladmaster Customer, We are so pleased to hear about your new purchase of Saladmaster! We are always excited to hear about our customer’s experiences!
We certainly appreciate you taking the time to write a review and reach out to us. All of our customer comments and suggestions are always valuable to us.
If we can be of further service to you, please let us know. Thank you, Saladmaster Customer Service
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Hello Tom, We are sorry to hear about your recent experience. We can see this is important to you and would love to hear more about what Saladmaster can do to improve your experience.
Please reach out to one of our Lead Customer Service Team Members at 1-800-765-5795 ext 8510 or email us at here2help@saladmaster.com . They are eager to help resolve your issue quickly.
Thank you for being the best part of our day! Saladmaster Customer Service
I also have been conned into buying this product and agree completely with your comments They are clearly not cookware and should not be sold at all Saladmaster will not admit their pots are useless